Rizk Casino Privacy Policy

This Privacy Policy explains how Rizk Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended to provide clear information about our privacy practices for players in Canada and other permitted jurisdictions.

By using Rizk Casino, you acknowledge that your information may be handled as described below. We process personal information responsibly and only for legitimate business, security, service, and legal purposes. Players must be at least 18 years old to use our services.

Information We Collect

The information we collect depends on how you interact with Rizk Casino. Some information is provided directly by you, while other information is collected automatically when you use our website or services.

• Account details, including your name, date of birth, residential address, telephone number, email address, username, and password.
• Identity and age verification information, which may include copies of identification documents, proof of address, or other information needed to confirm eligibility.
• Payment and transaction information, such as deposits, withdrawals, payment method details, transaction amounts, and related records. Payment information may be processed by specialized payment providers.
• Gaming activity, including wagers, game selections, account balances, bonuses, session details, and responsible gaming interactions.
• Communications with us, including customer support requests, feedback, complaints, survey responses, and records of correspondence.
• Technical information, such as your IP address, browser type, operating system, device identifiers, language settings, referring pages, and information about how you use the website.
• Information relating to security, fraud prevention, account protection, and compliance checks.

We may also receive information from service providers, identity verification partners, payment processors, fraud prevention services, or other organizations where this is necessary to operate the platform or protect our users and business.

How We Use Information

Rizk Casino uses personal information for specific and proportionate purposes connected with providing a secure and reliable online casino experience. These purposes may include:

• Creating, administering, and maintaining your player account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Verifying identity, age, eligibility, and account ownership.
• Providing games, website features, customer support, and other requested services.
• Detecting and preventing fraud, money laundering, account misuse, collusion, cheating, and other harmful or unlawful activity.
• Monitoring gaming activity and supporting safer gambling practices.
• Sending service messages, security alerts, account notices, and information necessary to administer your account.
• Sending promotional communications where permitted and where you have provided the required consent or otherwise have the right to receive them.
• Improving website performance, game presentation, customer experience, and internal processes.
• Maintaining business records, handling disputes, enforcing our terms, and responding to lawful requests.

Where appropriate, we may rely on your consent, the performance of a service requested by you, our legitimate operational interests, or obligations that apply to the operation of an online casino. You may withdraw consent for certain optional activities, although this will not affect processing that occurred before withdrawal or processing that remains necessary for other purposes.

Cookies and Similar Technologies

Rizk Casino may use cookies, pixels, local storage, tags, and similar technologies to operate and improve the website. These technologies can remember preferences, maintain secure sessions, support account functions, measure website performance, and help us understand how visitors use our services.

Some cookies are essential because the website may not function properly without them. Other cookies may support analytics, personalization, or marketing activities. Where required, we will request consent before placing non-essential cookies. You can manage cookies through your browser settings or available cookie controls, but disabling certain technologies may affect website functionality, login features, or game access.

Information collected through these technologies may include device details, approximate location based on IP address, pages visited, session duration, and interactions with website features. We do not treat cookie information as a substitute for appropriate account verification.

Data Sharing

We may share personal information with carefully selected recipients when necessary to provide services, protect users, operate our business, or meet applicable obligations. These recipients may include:

• Payment processors, banks, and financial service providers that support deposits and withdrawals.
• Identity verification, fraud prevention, risk management, and security providers.
• Technology, hosting, software, analytics, customer support, and website maintenance providers.
• Professional advisers, auditors, insurers, and business partners who require information for legitimate business purposes.
• Government authorities, courts, law enforcement agencies, or other authorized bodies when disclosure is legally required or reasonably necessary to protect rights and safety.

We do not share personal information for unrelated purposes without an appropriate basis. Service providers that process information on our behalf are expected to use suitable safeguards and follow our instructions. We may also disclose information in connection with a corporate transaction, such as a merger, restructuring, sale of assets, or change in ownership, subject to appropriate protections.

Data Security

Rizk Casino uses administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, account authentication, encryption in transit where appropriate, monitoring, staff procedures, and supplier security requirements.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your password confidential, using a secure device, and informing us promptly if you suspect unauthorized access to your account. We may limit access to personal information to personnel and providers who need it for a defined business purpose.

Data Retention

We retain personal information only for as long as it is reasonably needed for the purposes described in this Policy. The retention period may depend on the type of information, the nature of our relationship with you, account activity, security requirements, dispute resolution, and any applicable recordkeeping expectations.

When information is no longer required, we may securely delete it, anonymize it, or place it beyond ordinary use. Some information may remain in restricted backups for a limited period before being removed in the normal course of technical operations. Closing an account does not necessarily result in immediate deletion where information is needed to prevent fraud, resolve disputes, maintain business records, or protect legal rights.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to your personal information. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion of information when there is no continuing reason for us to retain it.
• Request limits on certain processing or object to processing based on particular circumstances.
• Withdraw consent where processing depends on consent.
• Request a copy of information that you have provided in a commonly usable format, where applicable.
• Choose not to receive certain promotional communications by using the available unsubscribe option or account settings.

These rights may be subject to verification, legal exceptions, security considerations, and legitimate operational needs. We may ask for information to confirm your identity before completing a request. If you have a concern about how we handle personal information, you may also have the option to contact an appropriate privacy or data protection authority in your jurisdiction.

Third-Party Services

The Rizk Casino website may contain links, integrations, games, payment functions, or services operated by third parties. Those providers may collect and process information under their own privacy notices. This Policy does not control the practices of external websites, applications, advertisers, payment services, or game suppliers.

We encourage you to review the privacy information provided by a third party before submitting personal information or using its services. A link or integration does not necessarily mean that Rizk Casino endorses every practice of the third-party provider. We take reasonable steps when selecting providers, but each provider remains responsible for its own systems and processing activities.

International Transfers

Some of our service providers or business partners may process personal information in a country other than Canada. When information is transferred across borders, we seek to use appropriate contractual, technical, and organizational safeguards consistent with the sensitivity of the information and the purposes for which it is processed.

International processing may be necessary for hosting, payment administration, customer support, fraud prevention, identity verification, analytics, or other platform functions. By using our services, you understand that your information may be accessed or processed in locations where privacy rules may differ from those in your province or country. We continue to apply the protections described in this Policy to information under our control.

Policy Updates

We may update this Privacy Policy when our services, technology, processing practices, or legal and operational requirements change. The updated version will be made available on the website and will include a revised effective date where appropriate.

Changes will apply from the date they are posted unless a different date is stated. We recommend reviewing this page periodically. If an update materially changes how we use personal information, we may provide additional notice through the website, by email, or through another suitable communication channel.

Contact Information

If you have questions about this Privacy Policy, wish to exercise a privacy right, or need assistance understanding how Rizk Casino handles your information, please contact our support team at [email protected]. To help us respond efficiently, include a clear description of your request and avoid sending unnecessary sensitive documents through ordinary email.

We may request additional details to verify your identity before discussing account information or completing a privacy request. Our team will review your inquiry and provide an appropriate response within a reasonable period, subject to verification requirements and any applicable limitations.

Last updated: 9 September 2026